Heybaji aff Privacy Policy — Your information is completely safe with us

When you register an account on heybaji aff and while you use the platform, certain information is collected automatically or directly from you. Without this information, heybaji aff cannot deliver its services properly.

We collect two types of information — what you provide directly and what is collected automatically. heybaji aff always collects only the minimum data necessary; no unnecessary data is gathered.

• Full name, date of birth, and national ID number (for KYC verification)
• Mobile number and email address (for account communications)
• Current address and division/district details
• Payment method details (bKash / Nagad / Rocket / bank account number)
• Device information — IP address, browser type, operating system
• Login times, betting history, and transaction records
• Customer support conversation history

Heybaji aff uses your information for specific purposes only. No data is used beyond those stated purposes. Full details are provided below.

Heybaji aff's primary goal is to give you the best betting experience. To do that, your preferences and habits are analysed to generate personalised recommendations.

• To complete account registration and identity verification (KYC)
• To process deposits, withdrawals, and bonuses
• To prevent fraud and money laundering
• For customer support and complaint resolution
• To send notifications about promotions and offers
• To improve platform security and performance
• To fulfil legal obligations

Heybaji aff retains your information only for as long as necessary. All data is kept while your account is active. Even after account closure, certain information may be retained for a specified period due to legal obligations.

Once the retention period expires, heybaji aff securely deletes or anonymizes your data.

Heybaji aff never sells your personal information. However, in limited circumstances, data may be shared with trusted third parties — always under secure and confidential agreements.

• Payment Gateway: To verify transactions with bKash, Nagad, Rocket, and banking partners
• KYC service provider: With licensed agencies for identity verification
• Legal authorities: Upon a court order or a lawful request from a government authority
• Cybersecurity Partner: Limited data used for fraud detection
• Game Provider: Session data only, used to manage gameplay

Cookies are used on the heybaji aff website and app. Cookies are small data files stored on your device. They help improve site functionality and personalise your experience.

• Essential cookies: For login sessions and security — cannot be disabled
• Functional cookies: To remember your preferences and language settings
• Analytical Cookies: Site usage statistics — you may opt out
• Marketing Cookies: To show relevant offers — entirely optional

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of heybaji aff.

Heybaji aff believes every user should have full control over their own data. We therefore provide you with the rights listed below — to exercise any of them, please contact heybaji aff support.

• Right to Access: You can request to know what information heybaji aff holds about you
• Right to Rectification: You can request corrections to any inaccurate information
• Right to Erasure: You can request deletion of your data where there is no legal obligation to retain it
• Right to Restrict Processing: You can restrict the use of your data for specific purposes
• Data Portability: You can obtain your data in a readable format
• Right to lodge a complaint: If unsatisfied, you may file a complaint with the relevant authority

Heybaji aff follows industry-standard technology and processes to protect your data. Security is ensured not only at the technical level but also at the organisational level. The heybaji aff security team monitors systems around the clock.

• All data transmission secured with 256-bit SSL/TLS encryption
• Data stored in database with AES-256 encryption
• Two-Factor Authentication (2FA)
• Regular Security Audits & Penetration Testing
• Payment data protection in compliance with PCI-DSS standards
• Automated alerts for detecting suspicious login activity
• Regular data protection training for staff

Heybaji aff strictly prohibits accounts for users under 18. No data from minors is knowingly collected. If any such data is collected by mistake, heybaji aff deletes it immediately.

• Age verification is mandatory at registration
• A national ID or birth certificate may be requested if there is any doubt
• If a parent or anyone else has submitted a minor's information, please notify us immediately

Heybaji aff may update this Privacy Policy when necessary. For significant changes, advance notice will be sent to your registered mobile number or email. For minor updates, the "Last Updated" date at the top of this page will reflect the change.

• Continued use of heybaji aff after any update constitutes acceptance of the revised policy
• You may request account closure if you disagree with the changes
• Previous versions are available on request from heybaji aff support

For any questions, concerns, or complaints about the Privacy Policy, please contact heybaji aff's Data Protection Team. We're available in Bengali and will respond as promptly as possible.

Responses typically take 24–48 hours. For complex matters, it may take up to 30 days. heybaji aff takes every complaint seriously.